Head of Customer Success
Ivo
About this role
Ivo is seeking an experienced Head of Customer Success to build and lead their customer success team, focusing on driving user adoption, retention, and customer satisfaction for their enterprise SaaS products in the legal tech space. The role involves developing processes, scaling the team, and working closely with product and sales to ensure customer outcomes. This leadership position offers the opportunity to shape the customer success function at a rapidly growing company.
Skills
About Ivo
ivo.aiIvo builds AI-powered contract review software that helps legal teams speed up and simplify contract review and compliance. Their product lineup includes an AI assistant and a Word add-in that integrate with existing document workflows to surface risks, automate routine review tasks, and enforce playbooks. Ivo targets in-house counsel and legal teams aiming to reduce review time and costs while improving consistency and compliance.
Recent company news
ForbesIvo Lands $55 Million In Series B To Scale AI For Legal Teams
1 month ago
Law360Calif. Legal AI Biz Ivo Expands To London, New York
1 week ago
NucNetNew IVO Boss Positive on Nuclear & Company's International Future
2 weeks ago
Artificial LawyerIvo 6x’s Revenue, Opens in London + NY
1 week ago
SiliconANGLEIvo AI raises $55M to scale contract intelligence for legal teams
1 month ago
About Ivo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ivo.
Salary
$250k – $300k
per year