Head of Customer Support

Vay(10 days ago)

United States, Nevada, Las Vegas, NVOnsiteFull TimeDirector$119,834 - $160,224 (estimated)Customer Support

About this role

The Head of Customer Support at Vay is a senior leadership role overseeing the customer-facing support organization for a fast-scaling autonomous mobility company that operates driverless vehicles. The position is based in Las Vegas at a company expanding across the US and Europe and includes salary, stock options, and benefits.

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Required Skills

Leadership
Coaching
SLA Management
Escalation Management
Claims Oversight
Zendesk
Intercom
Salesforce
Automation
Self Service

+5 more

About Vay

vay.io

Vay develops remote-driving technology that lets vehicles be controlled and monitored from a distance as a practical alternative to full autonomy and private car ownership. Their platform combines in-vehicle software and connectivity with trained remote operators to enable driverless mobility services for ride‑hailing, fleet operations and urban transport. Vay emphasizes safety, rapid deployability and cost efficiency versus purely autonomous systems, aiming to accelerate scalable mobility solutions. They partner with vehicle manufacturers, fleet operators and cities to integrate remote‑driving capabilities into production vehicles and services.

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