Head of Delivery and Customer Success (SaaS Operations)
Sodalessolutions
About this role
The Head of Delivery and Customer Success oversees SaaS product delivery and support, ensuring high-quality service, reliability, and operational excellence. The role involves leading cross-functional teams, managing client relationships, and driving continuous improvement initiatives to enhance customer experience and operational efficiency.
Skills
About Sodalessolutions
sodalessolutions.comSodales Solutions is an AI-powered, integrated platform for proactive health & safety, employee relations, and labor relations management. It combines case management, automation, and analytics to help HR, EHS, and legal teams identify risk, streamline workflows, and improve compliance. Built to surface insights and support faster, more consistent decision‑making, Sodales aims to reduce incidents and operational risk across the workforce. The platform is marketed as trusted by millions of users worldwide.
About Sodalessolutions
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$138k – $184k
per year