Head of Digital Client Experience

Second Nature(5 days ago)

RemoteFull TimeSenior$140,879 - $188,674 (estimated)Client Experience

About this role

Second Nature is seeking a Head of Digital Client Success to develop and lead strategies that enhance client retention, expansion, and long-term loyalty for their Resident Experience Platform. The role involves designing digital success frameworks, optimizing client journeys, and collaborating across teams to drive measurable ROI and customer satisfaction.

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Required Skills

customer Success
SaaS
Analytics
Salesforce
HubSpot
Totango
Customer Success Platforms
Client Engagement
Digital Strategy
Data-Driven

About Second Nature

www.secondnature.com

Second Nature is a pioneering Resident Experience Platform designed specifically for property management. It offers a robust suite of tools and services, including Resident Onboarding and customizable Resident Benefits Packages, that streamline the leasing process and enhance the living experience for residents. By integrating these features, Second Nature aims to improve lease transparency, foster financial wellness, and provide a delightful onboarding experience, helping property managers create transformative resident experiences. The platform also assists property managers in reducing operational burdens while maximizing resident satisfaction and retention.

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