Head of Customer Experience Operations
Zoom(14 days ago)
About this role
The Head of Customer Experience Operations is a senior leadership role responsible for defining and executing strategies to support and improve the post-sales customer journey. The role involves building scalable processes and systems to drive customer retention, renewals, expansion, and long-term value.
Required Skills
- Gainsight
- Salesforce
- Totango
- Zendesk
- Data Visualization
- Automation
- AI Platforms
Qualifications
- Bachelor's Degree
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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