Head of Engagement Management, Handshake AI

Handshake(1 month ago)

HybridFull TimeDirector$200,000 - $250,000Handshake AI

About this role

The Head of Engagement Management at Handshake AI is responsible for leading the Engagement function for the company’s largest and most strategic customers, overseeing a team of Engagement Managers. This role entails developing engagement strategies, driving execution of customer programs, and managing core metrics like Net Revenue Retention and customer satisfaction. The position involves high-level collaboration with senior leadership and clients, navigating complex relationships in a fast-paced, high-stakes environment, while also translating customer needs into operational improvements and product roadmap priorities.

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Required Skills

Customer Engagement
Team Leadership
Revenue Accountability
Customer Adoption
Customer Retention
Strategy Development
Program Management
Customer Metrics
Stakeholder Management
Cross-Functional Collaboration

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About Handshake

joinhandshake.com

Handshake is a leading career platform designed for Gen Z, fundamentally transforming how young talent discovers, builds, and navigates their careers. By connecting students with job opportunities, internships, and potential employers, Handshake empowers the next generation of professionals with a modern, user-friendly interface. The platform boasts over 15 million job seekers and nearly 1 million employers, making it the largest network for early career jobs. In addition, Handshake supports career centers in providing meaningful guidance to students, enhancing their transition from education to employment.