Head of AI Engagement Management

Pareto AI(28 days ago)

RemoteFull TimeDirector$200,000 - $270,000Data Delivery

About this role

The Head of AI Engagement Management at Pareto.AI is responsible for developing and leading the Engagement Management function to drive long-term success and retention for key strategic AI accounts. This role involves directly managing select Tier-1 customers while building and leading a team focused on customer relationships, technical credibility, and expansion opportunities. The position requires collaboration with Sales, Delivery, and Product teams to create effective engagement strategies and ensure a seamless customer experience, as well as overseeing solution design and account health metrics. The ideal candidate will have extensive experience in customer-facing roles with technical stakeholders, strong leadership abilities, and a solid understanding of ML workflows.

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Required Skills

Engagement Management
Account Management
Team Leadership
Customer Relationship Building
Technical Credibility
Retention Strategies
Expansion Planning
Cross-Functional Collaboration
Solution Design
Requirements Gathering

+10 more

Qualifications

8+ years in customer-facing roles
3+ years leading teams
Strong understanding of ML/data workflows
Experience managing complex, multi-stakeholder accounts

About Pareto AI

pareto.ai

Pareto AI is a data research partner supplying expert knowledge to advance frontier AI companies. By orchestrating teams of specialists, Pareto AI enables cutting-edge AI solutions that leverage human insight for functionalities that benefit society at large. The company focuses on enabling high-quality data collection and evaluation, helping to drive innovation and progress in various industries. Their collaborative approach aims to integrate human expertise with technology, shaping the future of artificial intelligence.