Head of Experience Design
Manulife(1 month ago)
About this role
The Experience Design team is focused on enhancing the overall customer and distributor experience through strategic design and implementation. The position entails leading a team to visualize customer needs, expectations, and business impacts, while collaborating across functions to improve the end-to-end customer journey, emphasizing a transition from small-scale initiatives to a comprehensive approach.
Required Skills
- Customer Journey Development
- Human-Centered Design
- Stakeholder Management
- Project Leadership
- Design Strategy
Qualifications
- Bachelor's Degree
- Master's Degree
- HCD Certification
- LUMA Certified Instructor
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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