Head of IT Support
Scale AI(9 days ago)
About this role
Scale is seeking an experienced technology leader to oversee global IT support operations, focusing on service delivery, automation, and systems reliability across office and remote teams. The role involves leading support teams, implementing AI-driven processes, and ensuring adherence to security standards. It is a strategic leadership position aimed at optimizing global support functions.
Required Skills
- IT Support
- Automation
- AI
- ITIL
- Security
- Customer Service
- Support Teams
- Change Management
- Data Privacy
- Incident Management
About Scale AI
scale.comScale AI is a data platform that accelerates the development of production-grade AI by delivering high-quality training data and annotation services. It offers APIs, labeling tools, and data-management workflows—combining human-in-the-loop annotation, ML-assisted automation, quality assurance, and dataset versioning—to support applications like self-driving cars, mapping, robotics, AR/VR, and enterprise ML. Scale’s tooling and services produce reliable labeled datasets, synthetic data, and evaluation assets so teams can train and iterate models faster. The company is widely used by leading technology and government organizations as a turnkey partner for building and maintaining training data at scale.
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