Head of Merchant Excellence

Deliveroo(1 day ago)

HybridFull TimeSenior$95,213 - $128,545 (estimated)Deliveroo Cost Center Hierarchy

About this role

A Head of Merchant Excellence at Deliveroo leads the strategy and operations of partner support services, focusing on delivering high-quality service, managing cross-functional collaboration, and driving performance improvements. The role involves overseeing a large team across multiple locations, engaging with senior stakeholders, and influencing product and policy development.

View Original Listing

Required Skills

Operations
Leadership
Customer Service
Performance Management
CRM
Stakeholder Management
Data Analysis
Process Improvement
Team Development
Strategy

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.

View more jobs at Deliveroo →