Head of Merchant Experience
Ozow(12 days ago)
About this role
The Head of Merchant Experience at Ozow is a senior leadership role responsible for improving merchant interactions and ensuring their experience is a key differentiator for the company. The role involves overseeing merchant lifecycle, external communications, and aligning merchant needs with product and operational strategies.
Required Skills
- Customer Support
- Integrations
- External Communication
- Experience Design
- Merchant Relations
About Ozow
ozow.comOzow is a South African fintech that provides a secure online payment gateway and Bank API, best known for its "Pay by Bank" instant EFT solution. The platform enables businesses to accept payments, issue refunds and make payouts directly to South African bank accounts, with coverage across roughly 47 million account holders. Ozow focuses on fast, easy and secure bank-to-bank transactions and offers API integrations for e-commerce and enterprise payments. Merchants use Ozow to reduce card friction, get instant bank-confirmed payments and simplify reconciliation.
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