Head of Operations Escalations & Change
Apex Group Ltd(6 months ago)
About this role
Head of Operations Escalations & Change at Apex Group is a senior operations leader based in Brisbane responsible for the escalation and change functions within the administration team, acting as the primary interface between the business and technology partner Novigi. The role provides strategic insights to executive leadership and supports operational transformation to improve service delivery and system outcomes.
Required Skills
- Escalation Management
- Change Management
- Stakeholder Engagement
- Process Optimisation
- Root Cause Analysis
- System Configuration
- Acurity
- Zendesk
- Jira
- SQL
+4 more
Qualifications
- Degree in Relevant Field
- RG146
About Apex Group Ltd
apexgroup.comWe are your single source financial solution provider. Our services include - corporate services, fund services, ESG, digital corporate banking & Man-co service
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