Head of Support, APAC

Notion(2 months ago)

HybridFull TimeExecutive$230,733 - $298,982 (estimated)Customer Experience

About this role

The Head of Support, APAC at Notion is responsible for designing and executing the regional support strategy to ensure high-quality technical and general support across multiple hubs in the APAC region. This role involves building and leading a high-impact support organization, collaborating with global CX leadership and regional teams to optimize performance, manage resources, and develop support processes tailored to local market needs. Additionally, the Head of Support will drive initiatives that enhance both agent and customer experiences, leveraging data to influence decisions and represent the Voice of the Customer at the regional leadership level. Travel across APAC and globally is expected up to 30% of the time.

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Required Skills

Support Strategy
Team Leadership
Operational Readiness
Performance Management
Accountability
Cross-Functional Collaboration
Customer Experience
Data-Driven Decision Making
Market Insights
Initiative Management

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About Notion

www.notion.com

Notion is an innovative productivity platform designed as an AI workspace that enhances team collaboration and performance. It enables users to create custom agents that assist in automating tasks, organizing information, and streamlining workflows. With features like AI meeting notes and powerful search capabilities, Notion serves as a centralized hub for teams to manage various projects and improve efficiency. Its versatility makes it a preferred choice for businesses aiming to enhance their operational workflows and productivity.