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© All Rights Reserved. ApplyBlast.com
Guardhouse
Guardhouse is seeking a Head of Support to lead and scale its global customer support function, managing an initial team of four while establishing 24/7 coverage and operational processes. This hands-on leadership role involves optimizing workflows, ensuring SLAs are met, and acting as the primary voice of the customer to inform product and engineering strategies. The ideal candidate will shape the future of customer experience by implementing automation and self-service solutions within a high-growth SaaS security platform.
Headquarters
Mosman, New South Wales, Australia
Company Size
11-50 employees
Founded
2018
Guardhouse is a SaaS rostering and workforce-management platform built for security businesses. It provides smart scheduling with visibility into staff availability, overtime, fatigue management, financials, compliance and conflicting shifts so operators can assign the right guards at the right time. The system aims to reduce administrative overhead and risk by automating rostering rules, flagging fatigue/overtime issues, and centralising payroll and compliance data for security providers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Guardhouse.
Guardhouse didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role