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Head of Technical Support at Duffel - ApplyBlast

Head of Technical Support

Duffel

1 month ago

3.9 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Director

0 applicants

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About this role

The Head of Technical Support leads the Technical Support Engineers team at Duffel, ensuring high-quality, effective support for the global travel industry's API infrastructure. This role involves building and coaching a technical team, managing escalations, and collaborating with Engineering and Product to improve customer outcomes and product reliability. The position focuses on strengthening the support function's ability to resolve complex integration issues and drive lasting improvements through data-driven insights.

Responsibilities

Lead and develop the technical support team
Own support quality and establish investigation standards
Strengthen technical capability and improve product through support

Skills

About Duffel

duffel.com

Headquarters

Palo Alto, California, United States

Company Size

1-10 employees

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Duffel is a travel commerce platform that provides a developer-first API for businesses to search and book flights and stays, add ancillaries, charge customers, and manage orders. Serving customers from travel startups to financial enterprises, it abstracts airline distribution and payments into a single integration so partners can build booking experiences quickly. Duffel focuses on clean APIs and tooling to simplify the complexity of inventory, pricing, payments, and post‑booking changes.