Head of Customer Support Experience
Bolt Technology(9 days ago)
About this role
A Head of Customer Support Experience at Bolt is responsible for leading the Experience team, analyzing customer interactions, and collaborating with product and engineering teams to improve processes and customer satisfaction. The role includes managing safety escalations and translating business insights into operational improvements.
Required Skills
- Customer Support
- Data Analysis
- Process Improvement
- Safety Management
- Cross-functional Collaboration
- Customer Experience
- Product Requirements
- Operations Management
- Safety Escalations
- Business Insights
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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