Head of Technical Support

The Head of Technical Support at Resolve AI will build and lead a 24x7, global, AI-first support function from the ground up, ensuring reliable responses for customers' critical production systems. This hands-on role involves designing the support operating model, leveraging AI agents to resolve cases, and managing high-severity incidents while collaborating closely with engineering and customer success teams. The position requires a technical leader with extensive experience in support engineering or SRE to establish service commitments, define key metrics, and hire and develop a global support team.