Head - Service Operations

Entrata(9 months ago)

Pune, IndiaOnsiteFull TimeDirector$210,985 - $278,965 (estimated)Operations

About this role

The Sr Director/Vice President of Service Operations will lead and scale Entrata’s India-based operational teams across multiple shared service functions. Reporting to the Managing Director, India, this role will align India operations with global objectives while driving cost efficiency and process excellence. The position involves growing the India shared services footprint, managing vendor relationships, and ensuring regulatory compliance and risk management. The leader will operate in a global, multi-region SaaS environment, collaborating closely with counterparts in India and the US.

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Required Skills

Operational Leadership
Team Management
Shared Services
Process Improvement
Operational Excellence
Budget Management
Cross Functional Collaboration
Vendor Management
Performance Monitoring
Risk Management

+17 more

Qualifications

Bachelor's Degree
MBA
15+ Years Operations Management Experience

About Entrata

entrata.com

Entrata is a web-based property management software platform that centralizes property data and automates workflows for multifamily and rental property owners, managers, and teams. Its suite includes leasing and resident portals, accounting and budgeting, facilities and utility management, payment processing, marketing/CRM, and analytics/BI, plus AI and automation features. Entrata emphasizes an integrated ecosystem and marketplace of connected services to streamline operations and improve resident experience. The company offers demos and sales support for organizations seeking an end-to-end property management solution.