HealthAnswers

The HealthAnswers assistant provides one-on-one support for users of MyChart, the online patient portal to Epic’s electronic health record, assisting patients and community partners with account activation, password resets, and navigation of portal features. The role involves troubleshooting access issues, educating users on MyChart functions, and connecting callers with appropriate Bronson staff for further assistance. This position requires strong customer service skills, proficiency with Epic and Microsoft Office, and the ability to work in a fast-paced environment.