Healthcare Customer Support Specialist

Hive Health(1 month ago)

HybridFull TimeJunior$57,669 - $77,262 (estimated)Growth

About this role

The Healthcare Customer Support Specialist at Hive Health engages with members to address their inquiries regarding healthcare plans and care options through various communication channels. This role requires assessing and resolving issues with a patient-centric focus, collaborating with internal departments for feedback, and expertly documenting interactions. Ideal candidates should possess a degree in a healthcare-related field, have prior experience in customer support, and demonstrate strong communication and problem-solving skills in both English and Filipino.

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Required Skills

Customer Support
Member Inquiries
Patient-Centric Approach
Stakeholder Feedback
Communication Skills
Problem Solving
Hybrid Work
Shift Flexibility
Team Coordination
Documentation Skills

Qualifications

Bachelor’s Degree preferably in a nursing or medical related field

About Hive Health

ourhivehealth.com

Hive Health is a digital platform providing accessible and affordable Health Maintenance Organization (HMO) plans tailored specifically for small to medium enterprises (SMEs) in the Philippines. Focused on enhancing employee wellness, the platform offers a comprehensive range of benefits including teleconsultations, mental health services, and various healthcare coverages through an extensive network of accredited hospitals and clinics. With an emphasis on user-friendly technology, Hive Health simplifies health insurance management for both employees and HR teams, promoting a healthier and more productive workplace.