Healthcare Strategy & Operations Lead

This role serves as the strategic bridge between Product and Customer Experience, leveraging deep expertise in medical billing and healthcare advocacy to optimize Granted's AI-native patient financial OS. The incumbent analyzes complex cases to identify systematic savings opportunities, shapes product development for the AI bill analyzer, and ensures high-quality advocacy standards across the team. The position requires a scrappy operator comfortable with ambiguity who can translate clinical and billing knowledge into scalable product logic and operational playbooks.