Help Desk Analyst
SpikeIT Global Solutions, Inc.
About this role
A Help Desk Analyst provides first-level support for computer, application, and procedural issues, troubleshooting problems, and supporting end-users to ensure smooth IT operations. The role involves logging requests, resolving issues or escalating them, and maintaining knowledge of IT tools and procedures.
Skills
About SpikeIT Global Solutions, Inc.
spikeitglobal.comSpikeIT is an IT services and development firm that helps enterprises accelerate cloud transformation, modernize applications, and deploy data & AI solutions. Its offerings include cloud migration and optimization, data & AI, cybersecurity, application and web development, strategy & consultation, and IT service management as an official ServiceNow partner. SpikeIT serves clients across transportation, healthcare, life sciences & pharma, banking & financial services, and media & entertainment. The company partners with major cloud and platform vendors (AWS, Google Cloud, Microsoft Azure, ServiceNow) to deliver faster, safer cloud moves and turn data into actionable decisions.
About SpikeIT Global Solutions, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$70k – $93k
per year