Tier 1 Help Desk Specialist
CATHEXIS
About this role
A Tier 1 Help Desk Specialist provides frontline support to users in resolving hardware and software issues, ensuring smooth IT operations. The role involves handling user inquiries, troubleshooting problems, and escalating complex issues to higher-level support teams.
Skills
About CATHEXIS
cathexispartners.comCathexis Partners is a technology-focused consulting firm for nonprofits that helps organizations set up and use technology to raise funds and engage supporters more effectively and efficiently. They specialize in implementing and integrating fundraising platforms and CRM/data solutions, including Blackbaud, Salesforce with NPSP, and Luminate, along with web design and digital fundraising strategy. Their services cover consulting, system design, implementation, and ongoing optimization to streamline fundraising operations and donor engagement. Cathexis Partners partners with nonprofits to turn technology into a strategic asset that fuels growth and impact.
About CATHEXIS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for CATHEXIS.
Salary
$55k – $74k
per year