Help Desk and IT Support Specialist

The Help Desk and IT Support Specialist serves as the primary point of contact for employee technology support, resolving day-to-day IT issues across a multi-location environment during evening hours. The role involves troubleshooting end-user devices, managing Microsoft 365 and user accounts, and providing remote support to staff. Key duties include device deployment, asset management, and maintaining IT documentation while ensuring timely resolution of service requests.