Help Desk II/Tier 2 IT Support Specialist
Zipdev
About this role
A Help Desk II/Tier 2 IT Support Specialist provides technical support and troubleshooting assistance for IT-related issues within the organization. They assist end-users, resolve hardware and software problems, and escalate complex issues to higher-level support teams.
Skills
About Zipdev
zipdev.comZipdev is a remote staffing platform that connects companies with highly skilled talent from Latin America, ranging from software developers to virtual assistants. It emphasizes substantial cost savings, offering remote professionals at about 40-60% cheaper than their US counterparts. The service targets fast, scalable team building with a guided hiring journey and options to initiate conversations (e.g., Book a Call). By focusing on nearshore Latin American talent, Zipdev aims to provide skilled professionals with favorable time zones and language fit.
About Zipdev
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$86k – $117k
per year