Help Desk Manager (5-8 yrs of exp required)
Gartner(21 days ago)
About this role
The Helpdesk Manager at Gartner leads the HelpDesk (Tier 1) function within Gartner IT, supporting global associates and ensuring reliable, continuous IT support. The role focuses on maintaining service quality, driving operational excellence, and aligning helpdesk processes with organizational standards in a hybrid, 24x7 environment.
Required Skills
- Helpdesk Management
- ITSM
- ITIL
- ServiceNow
- Power BI
- People Management
- Workforce Scheduling
- Ticketing Tools
- Troubleshooting
- Customer Service
+5 more
Qualifications
- Bachelor of Science/Technology
- HDI Certified
- ITIL V4
- ITSM Certification
- Microsoft Certified
- Management Degree or Equivalent
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