Help Desk Manager (5-8 yrs of exp required)
Gartner
About this role
The Helpdesk Manager at Gartner leads the HelpDesk (Tier 1) function within Gartner IT, supporting global associates and ensuring reliable, continuous IT support. The role focuses on maintaining service quality, driving operational excellence, and aligning helpdesk processes with organizational standards in a hybrid, 24x7 environment.
Skills
Qualifications
About Gartner
gartner.comN/A
Recent company news
Rutland HeraldAlchemer Positioned as a Challenger in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
5 hours ago
HPCwireGartner Announces Top Predictions for Data and Analytics in 2026
5 hours ago
Investing.comGartner at BofA Conference: AI Strategy and Market Resilience
7 hours ago
MarketBeatCapital International Inc. CA Takes $2.78 Million Position in Gartner, Inc. $IT
13 hours ago
Yahoo FinanceIs Gartner Stock Underperforming the S&P 500?
1 day ago
About Gartner
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Gartner.
Salary
$128k – $168k
per year