Help Desk Manager

Example Corp(26 days ago)

Chantilly, VAOnsiteFull TimeManager$116,350 - $210,325Information Technology

About this role

The Help Desk Manager will lead a team of technical support specialists to oversee day-to-day help desk operations and ensure timely resolution of user issues. The role involves managing workflows, monitoring performance, and collaborating with other departments to maintain high customer service standards across 24/7 support coverage.

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Required Skills

Help Desk
Ticketing
Performance Metrics
Troubleshooting
Bash Scripting
Linux
Oracle IdAM
WebLogic
LDAP
PKI Authentication

+3 more

Qualifications

Bachelor's Degree
Master's Degree

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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