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© All Rights Reserved. ApplyBlast.com
Biofiredefense
The Help Desk Manager leads Tier I through III IT support specialists, ensuring high-quality service delivery and operational excellence for end users. This role involves mentoring staff, managing escalations, optimizing service level agreements, and driving strategic process improvements while maintaining hands-on support standards.
Headquarters
Salt Lake City, Utah, United States
Company Size
51-200 employees
Founded
1990
BioFire Defense develops and manufactures advanced diagnostic solutions for the U.S. government, its allies, and public‑health partners, focusing on rapid detection of biological threats, infectious diseases, and CBRN agents. The company provides molecular, multiplex testing systems and ready‑to‑use panels plus portable, field‑deployable platforms and services to support biosurveillance, pandemic preparedness, and operational readiness. Customers in defense, government, and clinical settings rely on BioFire for fast, easy‑to‑use assays and integrated workflows that deliver actionable results for detection, response, and decision‑making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Biofiredefense.
Biofiredefense didn’t post a salary, so this is our estimate from similar listings.
52% below the average for this role