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Help Desk Manager at Solaris Health - ApplyBlast

Help Desk Manager

Solaris Health

1 month ago

4.1 on Glassdoor

Westchester, Illinois, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Help Desk Manager leads and oversees the organization's IT support services to ensure timely, effective, and high-quality technical assistance for all users. This role involves managing support staff, resolving technical issues, improving service delivery, and ensuring customer satisfaction while supporting the organization's business objectives. The position requires developing support processes, monitoring performance metrics, and coordinating with other IT teams to minimize system downtime and enhance the overall user experience.

Responsibilities

Lead daily IT Help Desk operations and supervise support staff
Manage incident, service request, and problem resolution processes
Monitor performance metrics and implement service quality improvements

Skills

Qualifications

CompTIA A+CompTIA Network+CompTIA Security+ITIL FoundationMicrosoft Certified: Modern Desktop Administrator Associate

About Solaris Health

solarishealthpartners.com

Headquarters

Fort Lauderdale, Florida, United States

Company Size

1001-5000 employees

Founded

2020

View Profile

Solaris Health is a multi-state urology practice that has joined Urology Alliance, a nationwide network delivering expert, patient-centered urologic care. The organization provides a comprehensive range of urologic services for men, women, and children, including treatments for prostate conditions, kidney and bladder disorders, pelvic floor issues, urologic cancers, and male and female sexual health. Solaris Health operates across multiple locations and emphasizes advanced treatments, clinical research, and individualized care plans.