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Help Desk Manager at Raft - ApplyBlast

Help Desk Manager

Raft

3 days ago

Remote

Full Time

Manager

1 applicant

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About this role

The Help Desk Manager leads technical support operations for secure, mission-critical platform services supporting the United States Space Force. This role involves overseeing incident resolution, technical troubleshooting, and support workflows while providing advanced Tier II and Tier III support across complex infrastructure and networking environments. The position requires collaboration with engineering teams and stakeholders to ensure system reliability and drive continuous improvement in support operations.

Responsibilities

Lead help desk operations and manage technical troubleshooting workflows
Provide advanced Tier II and Tier III technical support for complex systems
Collaborate with engineering teams to troubleshoot recurring issues and implement solutions

Skills

Qualifications

Secret clearance

About Raft

teamraft.com

Headquarters

Tysons, Virginia, United States

Company Size

201-500 employees

Founded

2018

View Profile

Raft (Own the Edge) helps organizations operationalize data and agentic AI by delivering scalable AI systems, data integration pipelines, and resilient edge-capable architectures. They focus on turning dispersed data into clear, actionable intelligence to improve mission clarity and operational outcomes. Raft supports deployments that prioritize robustness and real-world utility, with an active developer presence (GitHub) and public-facing engagement.