Service Desk Analyst III
Nordic Global(2 months ago)
About this role
Level III Service Desk Analyst providing advanced technical support and escalation coordination for healthcare clients, focusing on electronic health record (EHR) systems. The role serves as a Tier 3 escalation point for Tier I/II agents and interacts directly with clinicians and IT teams to ensure high-quality resolution and continuous improvement. The position supports Epic applications and contributes to service management and documentation efforts.
Required Skills
- Tier III
- Incident Management
- Escalation Management
- Root Cause
- Documentation
- Customer Service
- Epic Support
- ITIL
- MS Excel
- Problem Solving
+1 more
Qualifications
- Bachelor's Degree in Computer Science or Information Technology
- CompTIA A+
- Microsoft Certified Desktop Technician (MCDST) or Windows OS Training
- Customer Satisfaction Course (Service Desk)
- EPIC Training
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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