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© All Rights Reserved. ApplyBlast.com
Secur-Serv
The Help Desk Operations Manager oversees quality and customer experience for the Managed IT Help Desk, managing support tickets, workflows, and team collaboration in a fast-paced technical environment. This client-facing role involves daily interaction focused on customer satisfaction, scheduling, escalation, and relationship building. The position requires leading a team of technicians, ensuring service level agreements are met, and driving process improvements.
Secur-Serv is an IT services company providing technology deployment, field support, asset management and related operational services for enterprise clients.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Secur-Serv.