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© All Rights Reserved. ApplyBlast.com
oraclecloudinfrastructure
The Help Desk Specialist provides technical support with a customer-first mindset, focusing on listening, building rapport, and remotely resolving end-user requests in a timely manner. This role involves receiving, prioritizing, and documenting help requests while ensuring SLA compliance through accurate tracking in the ITSM platform. The specialist troubleshoots common hardware and software issues, educates users on solutions, and maintains effective communication with customers.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.