Help Desk Support Technician I

The Help Desk Support Technician I serves as the primary point of contact for technical support inquiries, providing first-level assistance for computer systems, Virtual Desktop Infrastructure, and hardware/software assets. This role ensures the smooth operation of digital infrastructure by troubleshooting user issues, documenting actions, and escalating complex problems to senior IT staff. The position requires strong problem-solving skills and a customer-focused mindset to maintain high standards of service.