Help Desk Technician II - Help Desk - OT
OnTrac
About this role
OnTrac is looking for Help Desk Technicians to support operational continuity during overnight shifts, providing technical assistance remotely and on-site as needed. The role involves managing technical issues, supporting hardware and software, and maintaining communication across a distributed workforce.
Skills
About OnTrac
ontrac.comOnTrac is a last-mile delivery and e-commerce parcel carrier that provides fast, flexible, and reliable shipping services for retailers and shippers. Its network reaches roughly 70% of the U.S. population across 31 states and Washington, D.C. The company emphasizes on-time performance and a strong customer experience—summed up by its tagline, “On Time. On Point. OnTrac.” OnTrac offers regional delivery solutions designed to improve transit times and cost-effectiveness for online merchants.
About OnTrac
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$46k – $73k
per year