Help Desk Technician IV

The Help Desk Technician IV role at GDIT involves providing enterprise IT support by responding to user inquiries, diagnosing technical issues, and resolving hardware, software, and network connectivity problems. The position requires maintaining accurate records, documenting solutions, and ensuring compliance with IT policies and security procedures. This on-site role in Annapolis Junction, MD, demands a professional approach to customer service and collaboration within a team environment.