SolvereOne
The Help Desk Technician, Tier 2 at Solvere One provides remote support to clients, handling escalated incidents from Tier 1 and resolving Tier 2 issues related to PC hardware, software, networking, and third‑party applications. The role involves troubleshooting, configuring equipment, documenting resolutions, and escalating Tier 3 problems while maintaining accurate records in the PSA platform.
Headquarters
Sterling, Virginia, United States
Company Size
51-200 employees
Founded
2008
SolvereOne is a Northern Virginia–based managed IT services firm that delivers network security, cloud services, data backup, outsourcing, and IT consulting to local businesses. Acting as an outsourced IT department or strategic advisor, they provide proactive monitoring, managed infrastructure, cloud migrations, disaster recovery, and responsive helpdesk support. SolvereOne focuses on tailored solutions for small and mid-sized organizations to reduce downtime, strengthen security posture, and simplify vendor and technology management.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SolvereOne.
3% above the average for this role