Help Desk Technician

As a Help Desk Technician at MileOne, you will serve as the primary point of contact for customers seeking technical assistance over phone, email, or in person. Your role involves accurately resolving basic technical issues, de-escalating difficult customer situations, and documenting events within the company's help desk ticketing software. Candidates must possess excellent communication skills, a patient demeanor, and the ability to diagnose and resolve entry-level IT problems.