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Help Desk Technician at LEAP Legal Software - ApplyBlast

Help Desk Technician

LEAP Legal Software

5 days ago

3.5 on Glassdoor

Jersey City, New Jersey, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Help Desk Technician at LEAP guides customers through product use and installation questions, resolving technical issues and maintaining a product log for issues or feature requests. The role involves providing client support via email, phone, and chat, while proactively improving self-support materials. This hybrid position requires strong communication skills and a background in customer service, with training provided for the LEAP software platform.

Responsibilities

Provide client support and technical issue resolution via email, phone and chat
Resolve technical issues by guiding clients with specific features of LEAP software products
Proactively improve LEAPs self-support centre by developing better self-help material

Skills

About LEAP Legal Software

leap.us

Headquarters

Jersey City, New Jersey, United States

Company Size

51-200 employees

Founded

1992

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LEAP is an all-in-one, cloud-based legal software platform that provides practice management and document automation for all areas of law. The platform unifies matter management, automated document generation, time tracking, billing, and client collaboration in a single system to streamline law firm operations. Built for firms of all sizes, LEAP enables secure remote access and online purchasing, installation, training, and ongoing support. By consolidating multiple tools into one integrated solution, LEAP aims to boost efficiency, consistency, and profitability for legal teams.