Help Desk Tier I Specialist

The Help Desk Tier I Specialist serves as the primary point of contact for technology support, providing responsive customer service and technical assistance to staff and students across multiple districts and technology platforms. This role diagnoses and resolves hardware, software, account, and access issues for Windows, Mac, Chromebook, and web-based systems through phone, email, chat, remote support, and in-person assistance. The position supports system reliability through troubleshooting, hardware repair, security awareness support, and monitoring for recurring technical issues or broader system disruptions.