FRONTSTEPS
This entry-level role provides front-line Tier 2 technical support for FRONTSTEPS community management and security hardware products. Employees troubleshoot Windows-based software and hardware issues via phone, email, and chat, guiding customers through remote setup configurations. The position involves gathering hardware specifications, documenting interactions in a CRM system, and escalating complex issues to senior teams.
FRONTSTEPS is a community association and HOA management software platform that unifies accounting, payments, resident engagement, and security tools into a single ecosystem. Its suite helps association managers simplify operations, streamline financial workflows, and elevate resident satisfaction. Built for homeowners associations and community managers, FRONTSTEPS centralizes core management functions to reduce administrative burden and improve communication and compliance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for FRONTSTEPS.
6% above the average for this role
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