Help Desk Tier II Technician

The Help Desk Tier II Technician resolves escalated and higher-complexity technology issues for AutoSavvy employees and dealership locations, combining advanced desktop support with delegated administration of endpoints, identities, and collaboration tools. This role involves investigating root causes, reducing repeat incidents, mentoring Tier 1 support, and maintaining technical procedures to ensure a reliable and secure distributed retail environment. The position requires strong troubleshooting skills, experience with Microsoft 365 and network infrastructure, and the ability to coordinate with vendors and IT leadership.