Koniag Government Services, LLC
A Help Desk/User Support Analyst provides Tier 1 technical support for AI and RPA platforms across DoD environments at Langley Air Force Base. The role involves managing a shared ticket queue, maintaining knowledge base articles to reduce future issues, and generating service desk analytics reports. Collaboration with specialists occurs to translate recurring support problems into training materials and self-service solutions for military users.
Headquarters
Chantilly, Virginia, United States
Company Size
1001-5000 employees
Founded
1975
Koniag Government Services (KGS) is an Alaska Native–owned government contracting organization made up of multiple wholly owned subsidiaries that deliver enterprise solutions, professional services, and operations management to U.S. federal agencies. KGS leverages an agile employee and corporate culture to apply technical, professional, and operational expertise—particularly in support of defense and other mission-driven federal programs—to enable successful outcomes. Its offerings include scalable program support, systems and IT engineering, and managed operations tailored for complex government missions. KGS positions itself as a trusted partner with experience meeting federal acquisition, security, and compliance requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Koniag Government Services, LLC.
51% above the average for this role
Intermediate Desktop Support Specialist
DecisionPoint
Enterprise Service Desk Technician
Aleut Federal
Help Desk Specialist – Level II (Tier 1)
DecisionPoint
Enterprise Service Desk Technician
Aleut Federal
Field Assistance Services (FAS) Help Desk Technician
Zigabyte
Help Desk Technician (Tier 3)
Data Systems Analysts, Inc.