Dover India Exports
The Helpdesk Analyst serves as a bridge between Level 1 customer service support and Level 3 support teams, taking ownership of stalled or urgent tickets to ensure service level agreements are met. This role involves performing advanced troubleshooting on complex hardware and software issues, coordinating with cross-functional teams for swift resolutions, and providing guidance to support analysts. The position requires a minimum of three years of experience in customer support or technical help desk environments.
Headquarters
Ghāziābād, Uttar Pradesh, India
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Dover India Exports.
Dover India Exports didn’t post a salary, so this is our estimate from similar listings.
23% below the average for this role