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Helpdesk Configuration Analyst at Ivalua - ApplyBlast

Helpdesk Configuration Analyst

Ivalua

27 days ago

3.7 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Helpdesk Configuration Analyst provides first and second level functional and technical support to users and administrators, guiding them through platform enhancements, updates, and upgrades. This role involves processing configuration requests, discussing implementation possibilities with international customers, and assisting with SQL queries for reporting. The position requires a blend of software configuration expertise and strong communication skills to deliver effective solutions in a multicultural environment.

Responsibilities

Provide first and second level functional and technical support to users and Administrators
Process configuration requests from customer platform administrators using platform tools
Assist administrators with setting up SQL queries for reporting and configure workflows

Skills

About Ivalua

ivalua.com

Headquarters

Massy, Île-De-France, France

Company Size

501-1000 employees

Founded

2000

View Profile

Ivalua is a global leader in AI-powered procurement software offering a unified source-to-pay platform for complete spend and supplier management. Its suite covers sourcing, procurement, contract and supplier management, invoicing and analytics to help organizations control costs, mitigate supplier risk and automate procurement processes. The platform emphasizes configurability and AI-driven insights to support complex, enterprise-scale procurement transformations. Customers use Ivalua for end-to-end visibility, supplier collaboration and scalable digital procurement programs across industries and geographies.