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Helpdesk Support Representative at Ivalua - ApplyBlast

Helpdesk Support Representative

Ivalua

4 days ago

3.7 on Glassdoor

Montreal, Quebec, Canada

Hybrid

Full Time

Junior

0 applicants

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About this role

The Helpdesk Support Representative provides first-line technical support to customers and suppliers across the AMER, EMEA, and APAC regions. This role involves serving as the primary point of contact for technical inquiries, analyzing and resolving support tickets, and escalating complex incidents to Tier 3 teams. The position requires strong listening skills, cross-cultural awareness, and a commitment to service excellence within a collaborative environment.

Responsibilities

Deliver first-line technical support to customers and suppliers
Analyze, triage, and qualify incoming technical inquiries and issues
Resolve support tickets in adherence to established operational procedures

Skills

About Ivalua

ivalua.com

Headquarters

Massy, Île-De-France, France

Company Size

501-1000 employees

Founded

2000

View Profile

Ivalua is a global leader in AI-powered procurement software offering a unified source-to-pay platform for complete spend and supplier management. Its suite covers sourcing, procurement, contract and supplier management, invoicing and analytics to help organizations control costs, mitigate supplier risk and automate procurement processes. The platform emphasizes configurability and AI-driven insights to support complex, enterprise-scale procurement transformations. Customers use Ivalua for end-to-end visibility, supplier collaboration and scalable digital procurement programs across industries and geographies.