Helpdesk / Desktop Support Analyst
sesamefulltime
About this role
The role supports IT helpdesk functions at Sesame Workshop, assisting with customer service, desktop support, user account management, and application support. The position involves providing technical assistance to employees, supporting remote access, and contributing to technology upgrades.
Skills
Qualifications
About sesamefulltime
sesameworkshop.orgNew Relic offers a cloud-based observability and software analytics platform that helps developers and IT operations monitor, troubleshoot, and optimize the performance of applications and infrastructure. The platform provides a unified suite of tools—including application performance monitoring (APM), real user monitoring (RUM), logs, infrastructure monitoring, synthetic testing, and dashboards—across multi-cloud environments. By collecting and correlating telemetry data from across stacks, New Relic enables faster issue detection, shorter MTTR, and improved user experiences. With scalable, AI-assisted analytics and global coverage, New Relic delivers end-to-end visibility into software performance.
About sesamefulltime
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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