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Helpdesk Operator at U.S. General Services Administration - ApplyBlast

Helpdesk Operator

U.S. General Services Administration

25 days ago

4.4 on Glassdoor

Leicester, England, United Kingdom

Onsite

Part Time

Junior

0 applicants

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About this role

G4S Facilities Management is seeking a customer-focused Helpdesk Operator to join their Leicester team on a permanent basis. This varied role involves handling customer enquiries, coordinating support services, and ensuring high standards of service delivery in a fast-paced environment. The position requires excellent communication skills and a strong attention to detail to manage incoming calls, log requests, and liaise with clients and operational teams.

Responsibilities

Answer incoming calls and manage email requests in Helpdesk Mailbox
Log, track, and direct customer requests using CAFM software system
Raise Purchase Orders for reactive tasks and direct requests to operational teams

Skills

About U.S. General Services Administration

gsa.gov

Headquarters

Washington, District Of Columbia, United States

Company Size

10001+ employees

Founded

1949

View Profile

The U.S. General Services Administration (GSA) is a federal agency that delivers real estate, acquisition, and technology services to federal agencies and the American public. It manages government-owned and leased buildings, federal procurement programs (including GSA Schedules and GSA Advantage), vehicle and travel programs, and digital/IT services that help agencies buy goods and run operations more efficiently. GSA’s mission is to provide the best customer experience and value through standardized procurement vehicles, workplace solutions, and modern technology platforms that increase efficiency, transparency, and cost savings.