Helpdesk Specialist
Similarweb(1 month ago)
About this role
The IT Help Desk Engineer at Similarweb is responsible for ensuring the productivity of a global workforce by providing technical support and maintaining employee technology lifecycle processes. The role partners with IT Engineering and Operations teams to improve service quality and drive automation, documentation, and process enhancements. This position operates in a dynamic, cloud-first SaaS environment and supports a hybrid, collaborative workplace culture.
Required Skills
- Troubleshooting
- macOS
- Windows
- Google Workspace
- Okta
- Microsoft 365
- MDM
- Audio Video
- Provisioning
- Identity Management
+7 more
Qualifications
- CompTIA A+
- Google Workspace Administrator
- MCSA
- Okta Certified Professional
About Similarweb
similarweb.comSimilarweb is an AI-powered digital intelligence company that provides real-time market and competitive insights derived from web and mobile app data. Its platform aggregates traffic and engagement metrics, audience and referral sources, keyword and advertising intelligence, and industry trends to help businesses benchmark performance and uncover growth opportunities. Marketers, product and sales teams, and analysts use Similarweb for market research, competitive benchmarking, lead generation, and digital strategy across channels. The company offers enterprise products, APIs, and global coverage to support data-driven decision making and go-to-market planning.