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Helpdesk Supervisor at SpotOn - ApplyBlast

Helpdesk Supervisor

SpotOn

3 months ago

3.5 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Helpdesk Supervisor provides daily oversight of the Helpdesk team to ensure prompt and efficient IT support, enabling colleagues to achieve company goals. This role involves guiding staff on technical and procedural matters, ensuring SLAs are met, and conducting regular reviews to improve work quality. The position requires mentoring the team, handling escalations, and collaborating cross-functionally with other technology teams.

Responsibilities

Guide Helpdesk staff with procedural, policy, and technical questions
Ensure SLAs are met and work with the Helpdesk staff to address issues
Mentor and train Helpdesk staff

Skills

About SpotOn

spoton.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

SpotOn provides point-of-sale systems, payment processing, and business software tailored for restaurants and small businesses. Their platform combines intuitive POS hardware and cloud software with payments, analytics, marketing, and loyalty features to help merchants run operations and grow revenue. SpotOn emphasizes 24/7/365 customer support and integrated solutions that replace piecemeal vendors. Businesses choose SpotOn for industry-focused tools, streamlined payments, and data-driven insights.